FAQs

Where do you ship? We currently ship to the United States and select European countries.

How long will my order take? Orders are processed within 1–3 business days. Standard Shipping: 7–14 business days. Express Shipping: 3–7 business days.

How do I track my order? Once your order is dispatched, we'll send an email with a tracking number.

Can I change or cancel my order? Please email service@wallcetop.com within 24 hours of placing your order. Once handed to the carrier, we can no longer modify it.

How do sizes run? We provide detailed sizing charts on every product page. Our clothing is inspired by European sizing.

What if my item arrives damaged? Please contact us immediately at service@wallcetop.com with your order number and clear photos of the defect. We'll arrange a replacement or refund.

How do I contact you? Email: service@wallcetop.com · Phone: +86 13487583113 (Mon–Fri, 9:00 AM–6:00 PM GMT+8).